Work I am proud of
A sole trader I worked with got hit with a double whammy: Groupon refunded 200 customer orders because they were marked as late even though the items had already shipped. That meant the money was gone and the stock was also gone.
I sorted the mess by first figuring out what could still be saved: either customers returning items or choosing to pay for what they'd already received. I wrote clear, calm emails just explaining the situation and giving people easy options.
Then I tracked every single order and followed up on anything that hadn’t been sorted.
The result:
• 120 out of 200 orders were recovered (either with payments or returns)
• We clawed back £10,000 that had been written off
• We turned total chaos into a step-by-step recovery process they could use again